Shipping Policy

Shipping Policy

General Information

We processed our orders within a 24-business hour frame.

Business Day Orders Before 3pm

Business Days For Example if an order is placed Monday before 3pm, we will pack your item on Monday and ship it that same day.

Business day Orders After 3pm

For Example, if an order is placed Monday 3pm we will pack your item Monday and ship it first thing in the morning Tuesday!

Delivery of items within Accra is within 24 hours and other Regions takes 1 to 2 days. Deliveries to all other regions in Ghana can either be delivered by FEDEX or sent via a bus station upon request of the customer.

All orders placed after 3PM (Ghana Time) on Fridays will be processed and shipped on the following Monday, with the exception of national holidays.

Free Shipping*

All orders over GHS 950 with a shipping address with in Ghana are eligible for free shipping. Shipping addresses outside the Ghana are not eligible for free shipping.

International Orders

 Customers outside Ghana are responsible for customs & duties if any apply.

 You will be liable for any taxes and duties (e.g. VAT, custom duty, etc.) that apply to your purchase.

 DHL: Delivers within 5 business days and is very reliable.

We are not liable for lost or stolen packages after they have been marked as “delivered” by the carrier.

We are not responsible for lost or stolen packages due to an incorrect address. Please proofread prior to submitting your order and verify when you receive a confirmation email to ensure the address and details are correct. If you do not receive your order within 14 business days after shipment, please email ask@

If you do not receive your order within 14 business days after shipment, please email sales@juellehairgh.com